Return & Refund – Kdukaan – The Cosmetic Shop

Ready Stock Return & Replacement Policy

We are committed to providing our customers with high-quality products and excellent service. In the event that you are not satisfied with your purchase, we are here to help.
This return policy applies to all purchases made from our website or through our social media.
To prevent fraudulent activity, we require a receipt or proof of purchase and an unboxing video as evidence of damaged or incorrectly delivered items.
Claims must be submitted within 24 hours of the delivery date. Any claims submitted after 24 hours will not be accepted.
We offer exchange for all eligible items.

To be eligible for a return, the item must be:

Items that are not eligible for return include:

You must initiate a return request within 24 hour of the purchase date.
Once your return request is approved, you will have 5 days to ship the item back to us.

Initiate a return request through our website or by contacting customer service.
Upon approval, Pack the item securely in its original packaging and ship to our warehouse address given on the website.
Ship the item back to us using the provided shipping label.

Once we receive your returned item, we will inspect it for eligibility.
Replacements will be issued for claims that are returned to our warehouse within 5 days of the delivery date.
We only offer replacements for the same product. If the product is out of stock, we will refund the purchase price.
Refunds will be issued to the original payment method. Shipping costs are non-refundable.
Exchanges will be shipped to the address you provided during the return request process.

You are responsible for the cost of returning the item to us and the shipping costs for exchanges

We reserve the right to refuse returns or exchanges that do not meet our policy guidelines or that we believe are fraudulent.

If you have any questions or concerns regarding our return policy, please contact our customer service team at [sales@kdukaan.com]